Skype for Business for End-User


This half-day training will allow you to use Skype For Business in order to find someone, send IM (instant messages), make audio and video calls, set up and attend meetings. Attendees will be able to take the training in face-to-face or in tutored E-Learning. (1h15 getting started with the tool with a certified trainer)
Then attendees will continue, at their own pace, their E-Learning training courses, while asking question to a trainer at their disposal.
In a second time, they will follow alone, at their own pace, the chosen training, while practicing with exercises.


This course is intended to people who wants to be more at ease with Skype For Business, in order to make calls or to share their desktop with colleagues.


Before attending this course, participants should have basic knowledge on Microsoft Outlook or have already used an instant chat software

Or having taken the following training module :

1430 Outlook - Working with the mailbox and the agenda

At course completion

After completing this course, participants will be able to:
- Use Contacts, presence, and IM
- Modify audio setup and make calls
- Use Video Tool with Skype
- Create Skype meetings
- Share your desktop and collaborate with Skype For Business



Course outline

Module 1: Using contacts, presence, and IM

  • Find someone
  • View a contact card
  • Add a contact
  • Create a group
  • Change your presence settings
  • Send an instant message
  • Add someone to the instant messaging
  • Switch between conversations
  • Find a previous IM conversation

Module 2: Modifying Audio setup and making calls

  • Set up your audio device
  • Start a call
  • Start a conference call
  • Answer a call
  • Invite more people to a call
  • Add audio to an IM
  • Use audio call controls
  • Forward your phone calls

Module 3: Using Video Tool with Skype

  • Set up your video device
  • Start a video call
  • Start a video meeting
  • Answer a video call
  • Add video to an IM conversation
  • Choose your view

Module 4: Creating Skype meetings

  • Schedule a Skype for Business meeting
  • Set meeting options
  • Join a Skype for Business meeting
  • Manage meeting participants
  • Record and play back a meeting

Module 5: Sharing your desktop and collaborating with Skype For Business

  • Share a file or a picture 
  • Share your desktop or a program
  • Share a PowerPoint presentation
  • Share a whiteboard
  • Give controls to others
  • Select who can download shared files


ENI Course material.

Cursus de certification



Practical exercises will be proposed during and at the end of each module.

Formations complémentaires

1405: Word - Collaborative Work additional Coaching (answers to all your questions and practical exercises)
OLKONLINE: Outlook Online - Communicate more efficiently