ITIL® Intermediate: Service Transition, Exam included

Introduction

This 3 days course let participants acquire a deeper understanding developing capabilities to efficiently handle more and more best quality changes, to relase and deploy properly new or changed services.
This course is designed to balance theory, practical exercices; and review of current ITIL® implementation.
At the end of this training, candidates will get enough knowledge and understanding to take the ITIL® Intermediate Qualification : Service Transition examination.

Audience

This course is intended for people who need to:
  • Pass the ITIL® Intermediate Qualification: Service Transition examination,
  • Formalise their experience and analyse their current ITIL® implementation

This includes, amongst others:
 
  • IT directors and managers, technology managers,
  • Other managers, supervisors, team managers,
  • Designers, architects, planners,
  • IT consultants, IT auditors and
  • IT security managers and officers

Prerequisites

Candidates have to show their ITIL® v3 Foundation ou Foundation Bridge certificate to the trainer before the third day of course. It is strongly recommended to read the officiel ITIL® Service Transition publication before the course.

At course completion

After completing this course, participants will be able to:
 
  • Have a deeper undertstanding of ITIL® Service Transition's philosophy, concepts,principles, processes and activities
  • Develop an heuristique approach to implement  ITIL® Service Transition
  • Pass the ITIL® Intermediate Qualification: Service Transition examination

Exams

This course prepare to pass the ITIL® Intermediate : Service Transition exam.
This exam is made of 8 gradient multiple choice questions, lasts 90 minutes with a passing score of 70%.
Each question is scenario based, each question having its own scenario. Each proposed option get a different number of marks (5, 3, 1, 0) depending on how much it fits with the scenario.
If you are a PMP® credential holder, this course gives you 21 PDUs.

Course outline

Module 1: Introduction to ITIL® Service Transition
Module 2: ITIL® Service Transition's Principes
Module 3: 8 Processus of ITIL® Service Transition
Module 4: Managing people during a service transition
Module 5: Organising ITIL® Service Transition
Module 6: Technological considerations
Module 7: Implement and improve ITIL® Service Transition
Module 8: Challenges, success factors and risks
Module 9: Review and exam preparation

ITIL® is a registered trade mark of AXELOS Limited

Documentation

Printed slides to review and take notes
Official publication (ITIL® Transition)

Cursus de certification

Following the ITIL® Foundation certificate, this certificate is a complement (3 crédits) to gain 17 crédits required to pass the Manage through the Across the service LifeCycle (MALC) and receive the ITIL® Expert credential. Missing credits will be acquired through other intermediate certificates (see below for a list of possible course to gain credits).

Lab

These exercices listed here are indicative and may be completed with complementary labs depending on participants' objectives and available time.

 
Module 1 :

  • Why implementing a srevice management?

Module 2 :

  • Which policies related to ITIL® Service Transition would you like to see defined and imnplemented?
  • Identify inputs from / outputs to other service lifecycle stages

Module 3

  • Which challenges could you need to manage implementing change management process? How would you handle them?
  • Select the right people for the right role
  • Identify policies for release and deployment management process?

Module 4

  • Identify and analyse most important stakeholders for your current (or past) situation

Formations complémentaires

Training: ITIL® Foundation
Training: ITIL® Intermediate Strategy
Training: ITIL® Intermediate Design
Training: ITIL® Intermediate Operation
Training: ITIL® Intermediate Continual Service Improvement (CSI)
Training: ITIL® Intermediate Practitioner