Microsoft - Windows Vista
Course : Supporting Windows Vista Computers with Desktops Images and Application Packages (5119)
Description
This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client.
The desktop support technicians can use this infrastructure to improve the support experience for new installations, single computer migrations, single computer reinstallations and how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues.
As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues.
They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.Students will have used Windows XP and may have experience with Windows server operating systems.
At course completion
After completing this course, students will be able to:
- Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop
- Identify the most appropriate method to support Windows Vista recovery on site
- Identify the components of the Windows Vista user state and safely backup and restore that data
- Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer
- Explain how to troubleshoot Windows Vista application package installations
Prerequisites
Before attending this course, students must have:
- Familiarity with computer hardware and devices, such as the ability to look into device manager and look for unsupported devices
- Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address
- Basic Microsoft Windows® and Active Directory® knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership
- Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share
- Experience with running commands from a command window, such as the DOS command prompt
- Experience with reviewing BIOS settings
Course outline
Module 1: Windows Vista Desktop Deployment Infrastructure
Module 2: Preparing to Apply Desktop Images
Both courses, software, documentation and exams are given in french or english.